Refund policy
REFUND & RETURN POLICY
At ROCFITWORLD, every order is packed and processed with care. Please read our policy before purchasing.
Final Sale Items: No Refunds, No Returns
All purchases in the following categories are final sale. They cannot be refunded, returned, or exchanged, with no exceptions:
- Apparel and loungewear
- Supplements
- Challenges, programs, and training of any kind (including digital products, virtual training, 1:1 training, and app-based programs)
Eligible Returns: Store Credit Only
We do not offer cash refunds or exchanges.
To be eligible:
- Returns must be requested within 30 days of the purchase date. After 30 days, items are no longer eligible.
- Items must be unused, in their original condition and packaging, with tags attached.
- Proof of purchase (order number) is required.
- Return shipping costs are the customer’s responsibility and are non-refundable.
Store credit is issued after the return is received and inspected.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and photos. We’ll make it right with a replacement or store credit.
How to Start a Return
Email us at info@fitbyraycruz.com with your order number and the item(s) you’d like to return. Items sent back without approval will not be accepted.
Questions?
Reach out at info@fitbyraycruz.com. We’re happy to help before you buy.